Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Making a purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment by most credit and debit Cards through PayPal. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction into your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery and handling
Orders may be subject to delivery and handling charges at the current rates. Goods are despatched at the entire risk of the purchaser unless an insured courier has been chosen. Delivery rates may vary by the value of your goods and the delivery address.

Delivery schedule
Our aim is to despatch all goods in stock within 24 hours of order, but please allow up to 28 days for receipt of order in the UK. International orders may take longer periods. If the despatch of your order is likely to be delayed by more than 72 hours, we will contact you to inform you of the expected despatch date. Please note: due to low staffing during holiday periods, despatch of orders may take longer than usual.

Back orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax charges
Orders from within the UK will be subject to VAT. Some other orders may be sold VAT free, but the purchaser is responsible for any purchase or import taxes and duties in their own country or state.

Credit card security
All card transactions are protected by the secure services of our card-processing partner. Credit and debit card details are not held on our web site or servers.

Guarantee and returns
All our products are produced to extremely high quality standards, and we aim to ensure that you are delighted with your purchase.

If you are in any way disappointed with a product, please contact [email protected] in the first instance so that we may try to remedy the matter.
Your statutory rights are not affected.

Reaching us
To contact us, we prefer to use email : [email protected]
...or you may also contact us by phone: +44 (0)1624 811747 or FAX +44 (0) 1624 817695
If you prefer to use snail-mail, please write to Friends and Heroes, Mountain View Innovation Centre, Jurby Road, Lezayre, Ramsey, ISLE OF MAN, IM7 2DZ

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under UK and international copyright laws, and is the property of Friends & Heroes Productions Limited. The collective work includes works that are licensed to Friends & Heroes Productions Limited. Copyright 2013, Friends & Heroes Productions Limited ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Friends & Heroes Productions Limited or purchasing Friends & Heroes Productions Limited products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Friends & Heroes Productions Limited or to purchase Friends & Heroes Productions Limited products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Friends & Heroes Productions Limited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Friends & Heroes Productions Limited used in the site are trademarks or registered trademarks of Friends & Heroes Productions Limited

Warranty disclaimer
This site and the materials and products on this site are provided 'as is' and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Friends & Heroes Productions Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Friends & Heroes Productions Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Friends & Heroes Productions Ltd does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of liability
Friends & Heroes Productions Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Friends & Heroes Productions Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical errors
In the event that a Friends & Heroes Productions Ltd product is mistakenly listed at an incorrect price, Friends & Heroes Productions Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Friends & Heroes Productions Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Friends & Heroes Productions Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

Term: Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Friends & Heroes Productions Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Friends & Heroes Productions Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Friends´┐Ż& Heroes Productions Ltd.

Your use of this site shall be governed in all respects by the laws of the Isle of Man, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Friends & Heroes Productions Ltd products) shall be in the Isle of Man. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Friends & Heroes Productions Ltd products) must be commenced within one (1) year after the claim or cause of action arises. Friends and Heroes's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor normal trade practice shall act to modify any of these terms and conditions. Friends & Heroes Productions Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Friends & Heroes Productions Ltd or other licenced employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

Participation disclaimer
Friends & Heroes Productions Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Friends & Heroes Productions Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Friends & Heroes Productions Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Friends & Heroes Productions Ltd in its sole discretion.

You agree to indemnify, defend, and hold harmless Friends & Heroes Productions Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the 'Service Providers;') from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-party links
In an attempt to provide increased value to our visitors, Friends & Heroes Productions Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Friends & Heroes Productions Ltd, Friends & Heroes Productions Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Friends & Heroes Productions Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Friends & Heroes Productions Ltd seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).